Privacy Policy

At craftmark, your privacy is our utmost priority. We understand that trust is the foundation of every relationship, which is why we go above and beyond to safeguard your personal information. This Privacy Policy explains how we collect, use, protect, and manage your data, giving you the confidence and peace of mind you deserve.

Your Privacy, Our Promise

Important: We take your trust seriously. We will never sell, rent, or share your personal data with any third parties. Your privacy is sacred to us, and we’re committed to keeping it safe at all times.

1. What Information We Collect

We collect personal information through a variety of ways, especially when you make a purchase, sign up, or interact with us on our website. The types of information we collect include:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, order history, customer service communications, product preferences, and any other details you provide.

  • Transaction Information: Details such as the name on your payment method, card type, partial card number, and other payment-related data.

  • Technical Data: Your IP address, browser type, operating system, language, location, and platform when you visit our website.

  • Marketing Preferences: Your preferences for receiving promotional messages and your preferred communication method.

2. The Information You Share With Us

You may choose to share personal information with us in several ways—whether it’s making a purchase, leaving a review, or submitting content like photos, videos, or comments. This may include your name, email, shipping address, product preferences, and any other information that helps us serve you better.

3. How We Use Your Information

We use your information to:

  • Enhance your experience: Personalize our communication and services to your unique needs.

  • Recommend products: Suggest items based on your preferences and past purchases.

  • Provide outstanding support: Address any questions, concerns, or issues you may have regarding your orders or experience with us.

  • Process your orders seamlessly: Handle your transactions efficiently and securely while managing your account with care.

  • Offer continuous support: Provide ongoing assistance to ensure your satisfaction long after your purchase.

4. Cookies, Web Analytics, and Tracking

To optimize your browsing experience, we use cookies, web logs, and Google Analytics. These tools help us remember your preferences, improve our website’s performance, and enhance your experience. You can adjust your cookie settings or opt out of Google Analytics at any time using your browser tools.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and exciting news via email or text. We’ll keep it minimal, sending no more than four messages per month. If you ever want to opt-out, you can easily unsubscribe by contacting us at [email protected].

6. Sharing Your Data

While we never sell or rent your personal information, we may share it with trusted third parties who help us provide our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting platforms, advertising partners, and other necessary services.

  • Legal Requirements: We may disclose your data when required by law or to prevent fraud.

7. Protecting Your Personal Information

We use state-of-the-art security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your payment details are encrypted with SSL technology, and all transactions are securely processed via PayPal. While no system is entirely risk-free, we continuously improve our security practices to ensure your information is always safe.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After you close your account or cease using our services, we may retain certain data for legal, fraud prevention, or operational reasons.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may limit your access to certain services. To update or delete your information, simply reach out to us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to request access to your personal data, correct any inaccuracies, and request the deletion of your information. To make any changes or request access, simply email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and when necessary, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

By using craftmark, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, don’t hesitate to contact us at [email protected]. We’re committed to ensuring that your experience with us is not only safe and secure but also smooth, seamless, and satisfying at every step.